Green Globe, a renowned certification for the tourism industry was facing major problems in maintaining and compiling Excel Sheets for Audits. They wanted a solution that digitized their Audits and made the hefty form filling easier for their member hotels.
From shifting their database from manual documents to creating online solutions for both Members and Auditors, we were asked to turn their manual process into a smart app.
We researched and collected all the data to create a fully customized App for 3 users - Members, Auditors and Administrator. All these 3 interfaces were created for a smoother and better functioning at every level.
Now there was no need for the members to go through 100 pages of documents for their multiple properties. Our Smart Online form filling app made it very easy for them to fill questionnaires, attach documents and forward it to the Auditor.
Since their list of members was global, we gave them an option to switch data in their prefered languages. This added a great User Experience as members were more comfortable answering in their local language.
We customized the Auditor’s Dashboard with the list of Ongoing and Completed Audits. They could now easily open up any Ongoing Audit, comment and ask the members for evidences.
They could also generate reports of the Completed ones and proceed them to the Chief Auditor for approval. This Online system made their job faster than ever and easier to manage.
To manage the complete system efficiently, we created a dashboard for the Chief Auditor. Only after the Admin approves the audit, a final certificate can be generated and sent to the member.
We simplified the Audit for the properties that were IHG certified. Now the members didn’t have to fill down each acute detail for their multiple properties. IHG certified members were redirected to a shorter list of questions that were not covered under their IHG certification.
The App recorded every activity on the dashboard. An instant alert was sent to the user whenever there was a message, comment or any other updation. This connected the Users and offered a great online experience.
This remarkable App transformed the Audits for Green Globe. Everything became easier for both the Member and the Auditors. We feel great to be a part of their amazing journey of going digital!